Frequently Asked Questions
How much does your t-shirt yarn weigh?
Great question. Our newest supplier of t-shirt yarn rolls it up to a certain size - 14cm x 14cm. Generally this weighs roughly 750g, plus or minus around 100g. There is a degree of variation, depending on how tightly the machine rolled it up and the particular kind of fabric. This also means that there will be a degree of variation in the length of yarn contained in the roll, as is the nature of this recycled textile. Sadly there isn't time to weigh each roll individually!
Don't forget it's recycled
Our t-shirt yarn is made from the off-cuts of t-shirt manufacturing, so you're doing a great thing by saving it from landfill! Due to the recycled nature of this product, the colour and thickness can vary slightly. Imperfections and knots are a common feature in all balls. As we can not guarantee exact colour matching, we recommend that you purchase enough yarn to complete your project - we might never get that exact colour again!
We try to match our photographs as closely as we can to the colour of the yarn, but differences with different screens may cause colour variations.
Can you let me know when my favourite colour is in stock?
While we would love to be able to keep track of everybody's wish list, and contact you individually, running a yarn store takes a fair bit of time! To make sure that you get your order as quickly and as accurately as possible, we don't have the resources for let you know when a specific colour is in stock, especially with t-shirt yarn, when there is no guarantee that we will ever stock the same colours again. Meanwhile, please do pop back from time to time, and check what's currently in stock.
Do you have colour variations?
While we spend a lot of time trying to ensure that our yarns are identical colours, from time to time there may be some slight variations between yarn colours. This is a bit like choosing from a different dye-lot in a traditional yarn. We work really hard to try to minimise this issue. If you're ever unhappy with the colour of your yarn, let us know, and you can post the yarn back, in original condition, for a refund of the yarn price.
We offer a flat rate of $13.50 for all shipping within Australia - whether it's 1 ball, or 7! Beyond that, if you spend over $100.00 on your order, shipping within Australia is free (does not apply to wholesale orders, which are calculated differently - click here for more details)!
Unfortunately we do not offer international shipping at this time. Hopefully, we can extend our shipping services overseas soon.
How will it get to me?
Where possible, we ship within Australia with a carbon-neutral shipping company - did you know that business parcels sent via Australia Post are now carbon-offset also? If you're not home at the time they arrive, you can let us know if/where you would like it left. If you do not advise us that you're happy for the courier to leave it at the address you've given, we will request a 'signature on delivery'. This means that you will need to contact the courier service to reorganise another delivery time/place, or sometimes they will leave it at a local location (eg. a newsagency) where you can collect it. If it's more convenient for you, you can even have it delivered to your office - just not a post office box (sorry!). If you live in a rural location, or have a PO Box, we use Australia Post.
Customs and import taxes
Returns and exchanges
- Digital downloads
Conditions of return
- To communicate with you and the shipping company about your order
- To fulfill your order
- For legal reasons (like paying taxes)
You can pay via credit card, Apple Pay, Google Pay, bank transfer or PayPal. Sorry, but we do not accept Afterpay.